Terms of Service
Siteward is operated by Train Flights LLC ("Siteward", "we", "us"). These Terms govern your use of the Siteward iOS application, the contractor portal at app.getsiteward.com, the marketing site at getsiteward.com, and any related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms.
1. Who can use Siteward
You must be at least 18 years old and able to enter into a binding contract. The Service is offered for use in the United States. If you use the Service on behalf of a business (for example, as a contractor), you represent that you have authority to bind that business to these Terms.
2. The two sides of Siteward
Siteward connects two kinds of users:
- Homeowners use the iOS app to capture a Request for Quote ("RfQ") — including room scans, photos, video, audio notes, measurements, budget, and timeline — and send it to a contractor they choose.
- Contractors access the contractor portal to review RfQs they receive, view media, and track status. The contractor portal is invite-only.
Siteward is a communication and capture tool. We are not a party to any agreement between a homeowner and a contractor, we do not perform the underlying work, and we do not guarantee that any contractor will respond to, accept, or complete a request.
3. Accounts and authentication
Homeowners sign in with Apple Sign-In. Contractors sign in with a one-time magic link sent by email. You are responsible for keeping your device, your Apple ID, and your email account secure. You must provide accurate information and may not impersonate another person or business.
4. Your content and what you license to us
"Your Content" means anything you submit through the Service: photos, video, audio, LiDAR scans, measurements, names, addresses, budget figures, notes, and messages.
You retain ownership of Your Content. You grant Siteward a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, transcode, and display Your Content solely to operate the Service — including delivering an RfQ to the contractor you chose and rendering media in the contractor portal. We do not sell Your Content, we do not use it for advertising, and we do not share an RfQ with any contractor other than the one you selected, except as described in our Privacy Policy (for example, with our hosting providers, or where required by law).
You represent that you have the right to submit Your Content and that it does not infringe anyone else's rights.
5. Acceptable use
You agree not to:
- submit content that is unlawful, infringing, defamatory, harassing, or sexually explicit;
- capture or upload images of any person without a lawful basis to do so;
- submit RfQs that do not reflect a genuine intent to receive a quote, including spam, prank, or test submissions to a real contractor;
- misrepresent who you are, the property involved, or the work requested;
- attempt to access another user's account, another contractor's RfQs, or non-public parts of the Service;
- scrape, reverse-engineer, or interfere with the Service, including its rate limits or security controls;
- upload malware or content designed to disrupt the Service or other users.
6. Submission limits
To keep the Service usable for contractors, we limit how often a homeowner can submit RfQs (currently two successful submissions per thirty-minute window per account, subject to change). We may add, change, or remove limits at any time.
7. Withdrawing an RfQ
You may withdraw a previously submitted RfQ from the iOS app. Withdrawal marks the request as withdrawn in the contractor portal but does not guarantee that the contractor has not already viewed, downloaded, or acted on the request before withdrawal.
8. Contractors
Contractors are independent businesses, not employees, agents, or partners of Siteward. Quotes, estimates, schedules, work, warranties, and any subsequent contractor–homeowner agreement are exclusively between the homeowner and the contractor. Siteward does not vet, license, insure, or endorse any contractor, and is not responsible for the quality, safety, legality, or pricing of any work performed.
If you are a contractor user, your organization's continued access to the portal is subject to any separate agreement you signed with us. You agree to use RfQ data only to respond to the requesting homeowner and to comply with applicable law, including privacy and consumer-protection rules.
9. Service availability and changes
We may modify, suspend, or discontinue any part of the Service at any time. We may push updates to the iOS app and the contractor portal without prior notice. Submitted media is retained on our storage provider for approximately 180 days and may be deleted thereafter; metadata about your RfQ (for example, status history) may be retained longer.
10. Suspension and termination
We may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms, abused the Service, or created legal risk for us or for another user. You may stop using the Service at any time; you may also request account deletion by emailing [email protected].
11. App Store terms (iOS users)
If you obtained the iOS app from Apple's App Store, you also agree to Apple's Licensed Application End User License Agreement. As required by Apple: these Terms are between you and Siteward, not Apple; Apple has no obligation to provide support; Apple is not responsible for the app or any claims relating to it; and Apple and its subsidiaries are third-party beneficiaries of these Terms entitled to enforce them against you with respect to your use of the iOS app.
12. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage. We do not warrant that the Service will be uninterrupted, error-free, or secure; that measurements, scans, or other captured data will be accurate; or that any contractor will respond, perform satisfactorily, or be available.
13. Limitation of liability
To the maximum extent permitted by law, Siteward and its officers, employees, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to the Service, even if advised of the possibility of such damages. Our aggregate liability for any claim relating to the Service will not exceed the greater of (a) one hundred U.S. dollars or (b) the amount you paid us, if any, in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow some of these limits, in which case the limits apply to you only to the extent permitted by law.
14. Indemnification
You agree to defend, indemnify, and hold harmless Siteward from any claim, loss, liability, and expense (including reasonable attorneys' fees) arising out of (a) Your Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any law or any third-party right.
15. Governing law and disputes
These Terms are governed by the laws of the State of Connecticut, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Connecticut have exclusive jurisdiction over any dispute that is not subject to small-claims court, and you and Siteward consent to personal jurisdiction in those courts. Each party waives any right to a jury trial.
16. Changes to these Terms
We may update these Terms from time to time. If we make a material change, we will update the "Last updated" date and, where appropriate, give additional notice (for example, in the app or by email). Your continued use of the Service after a change means you accept the updated Terms.
17. Contact
Train Flights LLC · [email protected]